Last updated: September 1, 2026
EventMeet Customer Support
EventMeet is operated by AMERICAN INTERNATIONAL MEDIA GROUP LLC. This page explains how to get help with tickets, verification codes, payments and event changes. Support is provided by email at info@eventmeet.vip.
Verification code not in your inbox?
If you requested a verification code and do not see the email, check your Spam, Junk, and Promotions folders.
The code is valid for a limited time. If it has expired, request a new one from the same screen.
Help with buying tickets
If a ticket type is unavailable, a quantity cannot be selected, or the payment screen does not open, write to us and describe what you see. Include the event name and the city so we can check the exact ticket type you are trying to buy.
Getting your ticket or asking for it again
Tickets are sent to the email address entered at checkout and are also available in your EventMeet account. If the email has not arrived, check Spam, Junk and Promotions first, then ask us to resend it to the same address.
Verification code problems
The verification code is sent to your email address. If it does not arrive, check the spam and promotions folders, confirm the address has no typos, and request a new code. If the code is still missing, contact us and tell us the exact address you used.
Payment questions
Payments are processed by our payment provider. Before you confirm payment, the ticket price, mandatory fees and the final amount are shown on the checkout screen. If your bank shows a charge you do not recognise, send us the event name and the email used at checkout.
How the charge appears on your statement
Payments may appear on your bank statement as EVENTMEET, or as EM* PROJECT NAME when a dynamic descriptor is used for that project.
Event changes and cancellations
If an event is canceled, rescheduled or materially changed, the published policy for that specific event applies, together with the requirements of applicable law. We notify ticket holders by email at the address used for the order.
What to include when you write to us
Please include the email address used for the purchase, the event name, and the order number if one already exists. This lets us find your order without additional questions.
What we never ask for
We never ask you to send a full bank card number, a CVC code, or your password. Do not send these details to anyone, including anyone claiming to represent EventMeet.
Contact
Write to us at info@eventmeet.vip. We reply to every message in the order it is received.
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